Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Technical Account Manager II (TAM II) serves as a mid-level technical lead for SaaS and On-Premise customer projects, implementations, testing, go-live, and ongoing support. TAM IIs manage moderately complex accounts and coordinate cross-functional teams to ensure projects are delivered on time, within budget, and with high customer satisfaction. This role also acts as an escalation point for assigned accounts and contributes to process improvements and client success initiatives.

More specifically, you will:

• Serve as the primary technical point of contact for assigned Enterprise accounts, leading technical projects from planning through Go Live and post-deployment support
• Coordinate code deployments involving Sovos cross-functional teams and clients, ensuring documentation aligns with client expectations and supporting customer issues including installation, configuration, and maintenance
• Conduct annual account reviews and health check-ins, perform regular case reviews, and ensure jurisdictional and seasonal readiness, including participation in on-site visits as needed
• Deliver training internally and externally on software usage and best practices, while representing assigned accounts during emergencies and managing crisis communications
• Provide feedback and suggestions for product enhancements based on client interactions to ensure adoption and successful delivery of Sovos products and services

What We Need From You

• Bachelor's degree required with a minimum of 2–3 years' experience in customer implementations, technical support, or similar roles
• Experience in the software industry preferred with SaaS experience a plus, along with working knowledge of Sovos product offerings and relevant tax rules and processes
• Proficiency in SQL queries and scripting preferred, with strong planning, organizational, and communication skills
• Demonstrated success in managing intermediate-level client projects with high attention to detail and professionalism in client interactions
• Familiarity with project management tools, CRM platforms, and Microsoft Office suite, with business acumen and ability to understand client needs and translate them into technical solutions
• Willingness to travel minimally (less than 25%) both domestically and internationally to Sovos locations and events, and work outside core business hours when needed
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.