Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You’ll Do:

The Development Manager for Production Support is responsible for leading and managing a team that ensures the stability, reliability, and continuous operation of AWS-based production systems and Google Apigee applications. This role bridges development and operations teams while maintaining critical business services in a cloud-native Linux environment. This role offers the opportunity to lead a global team while working with cutting-edge cloud technologies and API management platforms in a dynamic, multi-cultural environment.

More specifically you will:

Team Leadership & Management:

• Develop and grow a distributed team across multiple locations (Lisbon/Mumbai/São Paulo), including developing optimal structures and clear accountabilities, maximizing employee performance, providing mentoring and coaching
• Provide leadership and supervision to onshore/offshore resources and delegate responsibilities
• Arrange, assign, adjust and monitor shifts to ensure 24/7 coverage across time zones

Incident & Problem Management:

• Incident management - Minimize service disruption by driving timely resolution of AWS and Apigee-related incidents
• Problem management - Ensure a proactive stance to post-incident review and problem follow-up
• Prioritize issues raised and resolve accordingly, coordinate escalation and resolution of major service issues
• Provide 24x7 production support and crisis management for cloud infrastructure and API gateway services

Technical Operations:

• Provide technical support for Linux-based production systems and troubleshoot AWS/Apigee issues
• Monitor production environments, AWS services, Apigee gateways, and manage incident response using Grafana for log analysis
• Change Management - Expedite change requests to ensure service availability in cloud environments
• Implement monitoring of key AWS services and Apigee components to reduce infrastructure downtime

Stakeholder Management:

• Discuss all production support aspects with application development management across global locations
• Interact with AWS infrastructure teams, release management, change management, QA, and development teams
• Report promptly to management and business partners regarding critical outages until resolution

Process Improvement:

• Use strong technical and operational skills to proactively identify and recommend opportunities, creating sound processes that increase efficiency and effectiveness in cloud operations
• Establish continuous monitoring of service delivery procedures to enable support team to deliver high quality services
• Drive automation initiatives for AWS resource management and Apigee configuration deployment

Reporting & Communication:

• Provide regular status reports to management on application status and other metrics using Grafana dashboards
• Collaborate with management to improve and customize reports related to production support

What We Need From You: