Build Your Future with Sovos
Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do
As a Senior Technical Account Manager, you will lead technical projects for SaaS and On-Premise customers, ensuring seamless implementations, testing, and go-live processes. You will coordinate cross-functional teams to deliver projects on time and within budget, maintaining high standards of quality and customer satisfaction. Serving as the primary technical contact for key enterprise accounts, you will proactively address complex issues and drive continuous improvement. Your role will be pivotal in fostering strong client relationships, supporting adoption of Sovos products, and representing clients during critical situations.

More specifically, you will:

• Act as the primary technical point of contact for key enterprise accounts
• Lead customer projects from inception through go-live and ongoing support
• Coordinate code deployments and ensure release documentation meets client expectations
• Address customer issues related to installation, configuration, and maintenance
• Conduct annual account reviews, on-site visits, and health review meetings
• Perform regular case reviews and ensure jurisdictional/seasonal readiness
• Provide training on software usage and best practices to clients and internal teams
• Represent assigned accounts during emergencies and manage crisis communications

What We Need From You

• Minimum of 2 years’ experience in customer implementations or advanced technical support
• Experience in the software industry; SaaS experience is a plus
• Strong knowledge of Sovos product offerings and relevant tax rules
• Proficiency in SQL queries and scripting is advantageous
• Excellent planning, organizational, and communication skills
• Proven ability to deliver client projects within constraints
• Professional image and strong business acumen
• Willingness to travel minimally and work outside core business hours as needed

What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Comprehensive Health Benefits
• Meal vouchers
• Corporate Bonus
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit https://www.sovos.com and follow us on LinkedIn.