Renewals Specialist

Position Overview

SOVOS is seeking a Renewals Specialist to join our newly created Renewals organization. The ideal candidate will have a proven track record of successfully managing renewals for SaaS customer accounts, strong negotiation and communication skills, and the ability to work independently and as part of a team in a fast-paced environment. This is a quota-carrying individual contributor role.

Job Responsibilities

Develop Internal and External Relationships:

• Cultivate relationships with key stake holders within our Customers
• Collaborate with Account Management and Customer Success to build comprehensive account plans

Implement Renewals Best Practices:

• Implement industry best practices to enhance the overall customer experience during renewal

Drive Renewal Upsell Opportunities:

• Proactively identify and capitalize on renewal upsell opportunities within assigned territories

Manage Negotiations and Account Issues:

• Lead negotiations with customers to ensure successful renewals
• Partner with stakeholders to resolve any account issues impacting renewal

Provide Operational Excellence:

• Ensure operational excellence throughout the renewal process
• Maintain tactical awareness and address any challenges promptly

Forecasting and Delivery:

• Maintain predictability in forecasting and delivering against targets
• Strive to exceed expectations in all aspects of renewal management

Proficiency in Learning and Adaptation:

• Demonstrate proficiency in learning new systems
• Navigate through change effectively and quickly ramp up on new product offerings

Organizational Alignment

Reports to Manager/Director, Renewals

Qualifications

• 1-3 years of experience in renewals management or account management within the software industry, with a focus on SaaS solutions and services
• Advanced English (mandatory)
• Proven track record of achieving sales or renewal quotas
• Strong negotiation and communication skills with the ability to navigate complex customer conversations
• Experience building and maintaining strong client relationships while advocating for customer needs
• Ability to balance the needs of multiple stakeholders within tight timelines and resource constraints
• Effective problem-solving skills with a track record of resolving issues promptly
• Proficiency with Microsoft Office applications; Salesforce CRM experience is a plus
• Ability to work independently and collaboratively in a fast-paced, global environment
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

Environmental Job Requirements and Working Conditions

Position requires:

Minimal (less than 25%) travel required both domestic and international to Sovos locations and events

Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.