Implementation Consultant I

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Role

At Sovos, we're looking for an Implementation Consultant to guide new clients through their onboarding journey. You'll own the entire implementation lifecycle, from kickoff through handoff, ensuring every project delivers on time with quality and care. This is a client-facing role where your ability to translate business needs into technical solutions will directly shape how successfully clients adopt our platform.

More specifically, you will:

• Serve as the primary point of contact for clients throughout the implementation process, building trust and guiding them from kickoff to go-live.
• Develop and manage project plans, proactively identify risks, and resolve issues as they arise to keep implementations on track.
• Complete configuration tasks and document all setup details thoroughly to ensure a smooth handoff to Client Support or Compliance Services teams.
• Lead collaborative work sessions with clients to understand their business logic and translate requirements into technical specifications and configurations.
• Provide training and support to clients as needed, including continued assistance during peak processing times after go-live.
• Leverage AI tools and other technology to streamline workflows, improve documentation quality, and enhance the client onboarding experience.
• Identify and recommend process improvements to benefit the implementation team and clients alike.

What You Bring to Sovos

• You have experience in a service-related, client-facing role where you balanced multiple priorities and delivered quality outcomes.
• Relevant experience in client-facing implementation, project management, or technical consulting.
• You have a foundational understanding of tax rules and processes in the relevant product market, or you're ready to learn quickly.
• Strong organizational skills and the ability to manage time effectively across multiple concurrent projects.
• Excellent written and verbal English communication skills, with the ability to explain complex concepts clearly to diverse audiences.
• Comfort with AI-assisted workflows and technology platforms to support configuration, documentation, and problem-solving.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Program
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance
• Life Insurance
• Monthly Meal Vouchers
• Gym Membership Subsidy

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.

Ready to make your move?

We'd love to hear from you. Use the Apply button at the top of this page to submit your application.