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Customer Care & Operations Associate

Stackline

Stackline

Customer Service, Operations
Seattle, WA, USA
Posted on Friday, May 3, 2024
Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

Join our stealth mode consumer-facing team and be one of our first Customer Care & Operations hires. In this role, expect a high level of ambiguity and to wear several different hats as the voice of the customer. This is the opportunity to join a new team within the company, a startup within an established company, the best of both worlds!

What You Will Do:

  • Customer Advocate: Serve as the first point of contact for all consumer inquiries via email and social media
  • Product Expert: Become a go-to resource internally and externally for expertise in Stackline’s tools and technology
  • Cross-Functional Team Collaboration: Work cross-functionally to find solutions for a variety of client issues
  • Documentation and Process Improvement: Maintain detailed records for all internal and external customer interactions and build efficiencies for future support interactions
  • Team Evangelist: Consistently demonstrate Stackline’s values in all elements of the role: performance, learning, responsibility, leadership

Who We Are Looking For:

  • Excellent verbal and written communication skills
  • Works well in a team environment, as well as independently
  • Strong analytical, decision-making and trouble-shooting skills
  • Comfortable working in a fast-paced and dynamic environment with the ability to juggle multiple projects at the same time
  • Extreme attention to detail
  • Self-motivated and able to work under pressure to deliver high-quality solutions
  • Empathetic and understanding of our customers and their unique challenges with a commitment to surprising and delighting each customer
  • Experience with Microsoft Office tools
  • BA/BS degree
  • This role is required to be in-office 5 days/week at our Seattle HQ

Bonus Points If You Have:

  • Prior experience working in Customer Care
  • Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment

Benefits and Perks

It’s important that each and every employee feels they are supported and can complete their life’s best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, geographical location, and performance. The pay range for this position located in Seattle is $65,000 - $85,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

  • Comprehensive benefit plans covering medical, dental, and vision
  • Fertility benefits
  • 401k plan plus company match
  • Company paid Life Insurance
  • 20 days of Paid Time Off annually
  • 9 Paid company holidays
  • 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
  • Summer Fridays early close at 2 pm
  • Fully stocked kitchen snacks with fresh fruit weekly

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.