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Guest Services Representative

Stonewall Kitchen

Stonewall Kitchen

Customer Service
York, ME, USA
Posted on Thursday, June 27, 2024
Job Type

The Guest Services Representative is responsible for providing exceptional customer service and problem resolution working directly with guests.

Why join our team?

  • Position is full-time, year-round with paid time off
  • Pay rate of $17.00 per hour
  • Benefits eligible including a 401k match up to 4%
  • Employee discount up to 50% and daily freebies
  • Great work environment with an awesome team and opportunity for growth!


Monday - Friday 8:30am - 5:00pm


  • Take and process orders via phone, fax and mail including entering into computer, providing information and follow up regarding orders and inquiries
  • Proactively manage customer complaints and concerns
  • Maintain and enhance positive relationships with retail guests, including providing information on new products, updates on procedural changes, etc.
  • Promote sales through actively selling specials and other suggestive selling techniques such as upselling
  • Understand all shipping processes and guide guests to most appropriate method for their needs
  • Consistently represent Stonewall Kitchen’s commitment to the highest level of service through correspondence with guests as necessary by letter or email
  • Process e-mails from the Guest Service queue.
  • Support Stonewall Kitchen’s commitment to Customer Service by critically reviewing company materials (Catalog / Internet) and communicating errors found.
  • Serve as the key point of contact for Corporate Gifting program.
  • Fully manage each corporate gift order/project including the initial call, discussing our terms, order processing, delivery monitoring and follow-up.
  • Promote increased sales through actively selling special and other suggestive selling techniques such as upselling.
  • Understand all shipping processes and guide guests to most appropriate method for customer needs.
  • Handle inbound/outbound calls from potential business partners that express an interest in Stonewall Kitchen Family of Brands products.

Stonewall Kitchen is an EEO employer.

  • High school diploma or equivalent and 1-2 years of customer service and/or retail experience
  • Must be able to listen well and have patience and a calm manner with guests.
  • Excellent proven communication skills – oral and written.
  • Must have the ability to deal with conflict and be creative in solving problems
  • Computer literacy (Microsoft Office preferred)
  • Must be flexible and able to handle multiple tasks simultaneously.
  • Must be able to sit at a desk for several hours at a time, and be able to climb stairs