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Guest Services Representative

Stonewall Kitchen

Stonewall Kitchen

Customer Service
York, ME, USA
Posted on Thursday, June 27, 2024
Job Type
Full-time
Description

The Guest Services Representative is responsible for providing exceptional customer service and problem resolution working directly with guests.

Why join our team?

  • Position is full-time, year-round with paid time off
  • Pay rate of $17.00 per hour
  • Benefits eligible including a 401k match up to 4%
  • Employee discount up to 50% and daily freebies
  • Great work environment with an awesome team and opportunity for growth!

Schedule

Monday - Friday 8:30am - 5:00pm

JOB SUMMARY

  • Take and process orders via phone, fax and mail including entering into computer, providing information and follow up regarding orders and inquiries
  • Proactively manage customer complaints and concerns
  • Maintain and enhance positive relationships with retail guests, including providing information on new products, updates on procedural changes, etc.
  • Promote sales through actively selling specials and other suggestive selling techniques such as upselling
  • Understand all shipping processes and guide guests to most appropriate method for their needs
  • Consistently represent Stonewall Kitchen’s commitment to the highest level of service through correspondence with guests as necessary by letter or email
  • Process e-mails from the Guest Service queue.
  • Support Stonewall Kitchen’s commitment to Customer Service by critically reviewing company materials (Catalog / Internet) and communicating errors found.
  • Serve as the key point of contact for Corporate Gifting program.
  • Fully manage each corporate gift order/project including the initial call, discussing our terms, order processing, delivery monitoring and follow-up.
  • Promote increased sales through actively selling special and other suggestive selling techniques such as upselling.
  • Understand all shipping processes and guide guests to most appropriate method for customer needs.
  • Handle inbound/outbound calls from potential business partners that express an interest in Stonewall Kitchen Family of Brands products.

Stonewall Kitchen is an EEO employer.

Requirements
  • High school diploma or equivalent and 1-2 years of customer service and/or retail experience
  • Must be able to listen well and have patience and a calm manner with guests.
  • Excellent proven communication skills – oral and written.
  • Must have the ability to deal with conflict and be creative in solving problems
  • Computer literacy (Microsoft Office preferred)
  • Must be flexible and able to handle multiple tasks simultaneously.
  • Must be able to sit at a desk for several hours at a time, and be able to climb stairs