Join the Access Family and see how we make software ideas become a reality!

Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. Are you ready for the challenge?

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What we are all about?

At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector to the Manufacturing industry, to Not for Profit's or Construction plus many more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

In Romania we are proud to have more than 800 tech and software business specialists working in Timisoara and around the country and we are not stopping here.

Who?

Do you enjoy working with customers to understand their business needs and to deliver solutions that can help them meet their business objectives? Do you thrive on building strong business relationships, developing and growing the business and driving Customer Satisfaction? Do you like to manage delivery relationships with large customers provide oversight of multi-phased, complex solution concepts?

What is the role?

The Solution Delivery Manager is responsible for the implementation of professional services projects according to content, schedule, budget and quality, as agreed with the client. You will serve as a lead consultant as well as providing expert project management which will involve managing the demands of multiple projects simultaneously. You will be a trusted advisor to a number of clients, ensuring success across each client's projects, and ensuring extremely high levels of client satisfaction. As a senior member of the team you will mentor and develop more junior team members in consulting and project management skills. You will work with the management team to improve the quality of delivery within the team by recommending and making changes to processes and practices.

You will have a broad range of IT and consulting experience, with a desire to gain a deep functional knowledge of Access solutions and project management methodology. This customer-facing role is the main Access representative in a customer’s project and requires outstanding relationship management skills.

Responsibilities:

• Project owner and accountable for successful delivery of the project, establishing what the customer views as a successful project and managing to those expectations
• Manage multiple clients simultaneously
• Responsible for overall client satisfaction and management of day to day client-level relationships, from client project team members to board level executives
• Provide the functional and technical expertise to ensure successful project delivery through delegation, communication and cross-departmental and divisional coordination
• Own and manage project budget, including project profitability and revenue forecasting
• Establish strategic partnerships, striving to become a trusted advisor to the client's leadership
• Must be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering
• Owning project level escalations
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Ensure that engagements conclude with satisfied clients that are willing to be references for new potential clients
• Engaging with pre-sales activities as required

Key experience & skills required:

Essentials

• Ability to think strategically and turn business objectives into technical solutions
• Ability to influence others in a matrix-team environment
• Ownership of the project objectives, acting as voice of the customer and a tenacity required to achieve success
• Ability to quickly become an expert in Access Recruitment products through learning and practice
• Project management experience of projects with multiple workstreams with budgets ranging from £30-200k
• Experience implementing project controls; risk, issue, dependency and change control management
• Internal and external stakeholder management, providing progress reports on a timely basis
• Strong written and verbal communication skills in English
• Experience of working with all levels of client and Access project stakeholders up to and including board level
• Collaborative and consultative work style in line with company values ‘making Access better every day’
• Delivering successful projects in line with the company values ‘winning with our customers’
• Excellent time management
• Strong customer focus behaviors, results driven, dynamic, adaptable, and a proactive can do attitude

Desirables

• Degree or professional equivalent
• Consultancy experience, including team leadership and involvement in selling professional services
• Experience of escalation resolution
• Relevant accreditations such as ITIL Foundation, PMP or industry-specific certifications

What’s in for you:

We are a growing software company and we deliver on what we say we do. We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

You will get:

• Healthy, friendly, and inclusive culture

• Flexible working hours

• Competitive salary package

• Great Holiday Package - starting from 25 - which goes up the longer you’re with us

• Charity day - day off paid by the company for volunteering activities

• Private Healthcare & Life Insurance

• Sport Allowance Eligibility

• Meal tickets

• Referral Bonus

• Christmas Bonus

• Big Break - all-inclusive holiday paid by the company

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!