Credit Control Manager Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: The Credit Control Manager is responsible for managing a team of credit controllers, and working closely with various departments to ensure effective aged debt management, timely collections, and compliance with policies and procedures. The role will report into the Head of Credit Control, with direct exposure to both OTC Finance Director and Divisional MDs. Day-to-day, you will: 1. Aged Debt Management: o Monitor and manage the collections process to ensure timely and effective collection of outstanding receivables. o Handle escalated collection issues and disputes. o Implement strategies to mitigate aged debt while maximizing cash collection and minimising aged debt write offs. 2. Team Management: o Lead and mentor a team of credit controllers and managers. o Ability to manage team sizes of 5+ people. o Set cash collection (performance) targets and conduct regular performance reviews. 3. Reporting and Analysis: o Prepare regular reports on the divisional collection performance and performance at the collector level. o Analyze data to identify trends and areas for improvement. 4. Relationship Management: o Collaborate with sales, divisional leaders and customer service teams to balance aged debt and cash collection. o Build and maintain positive relationships with customers, both internal and external. 5. Compliance: o Ensure compliance with relevant laws and regulations related to credit and collections. Your skills and experiences might also include: • Proven experience (7+ years) in credit control, credit risk management, or related roles. • Excellent leadership and team management skills, including coaching and developing others to hit challenging cash collection targets. • Effective communication and negotiation skills. • Attention to detail and ability to make sound judgments. • Proficiency in using credit management / aged debt software and financial systems. • Strategic thinking and problem-solving abilities. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.