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Software Consultant - Service/Operations

The Access Group

The Access Group

United States
Posted on Friday, April 19, 2024
  • Expiry Date: 25 June 2024
  • Job Ref: 2393581

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

What are we all about?

At Access, we love software and how technology never stays the same. It's this passion that drives us to be credible thought-leaders across a number of industries such as construction, manufacturing and professional services. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That’s why over 1 million users and over 10,000 organizations rely on Access software.

COINS (Construction Industry Solutions), An Access company, provides end-to-end construction business solutions that add true value. COINS Construction Cloud is an industry leading construction software that enables a construction business to reduce costs, boost quality and help with crucial, time-sensitive decisions throughout the construction life cycle. More than simply a construction ERP, we offer a powerful software solution that enables construction companies, their subcontractors, suppliers and workforce to work better together on site, off site, on the road and in the office.

About you:

We are looking for someone to join our implementation consulting team within our fast-paced Construction division (COINS – ERP solution for the construction industry). If you have a passion for leveraging technology to drive innovation and efficiency, delivering tangible value to clients, and helping them achieve their business objectives through the effective adoption of software solutions, this could be the role for you, and it’s an exciting time to join Access.

In this role, you will guide construction industry clients in the set-up and use of COINS modules with new implementations. You’ll have primary responsibility for COINS Operations and Service Management product areas and business consulting, as an individual contributor or as part of a team, during software implementation projects or other assignments. Typical activities will include guiding customers in the set-up and use of COINS software, requirements gathering and solution design, as well as customer staff training. You will utilize your subject matter expertise to support co-workers across the Construction ERP organization and help to train less experienced consultants.

Day to day you will:

• Provide hands-on technical consulting across COINS Operations and Service Management modules.

• Continually develop subject matter expertise in Operations and Service Management, attaining deep, specialized knowledge of COINS customer businesses as well as with the COINS products and solutions that support them.

• Guide project team and customer representatives through product implementations and other assignments, providing solutions that successfully meet identified business objectives.

• Present content effectively, efficiently, and professionally, completing any post-assignment follow-up work.

• Provide clear and concise written customer communication of all types including product presentations, consulting site visit reports, business cases, and general e-mail and instant messaging.

• Meet agreed upon timelines and escalate project issues and risks in a timely manner.

• Aid in the onboarding and other training activities for new members of the team.

• Participate in the continual process improvement of standards and good working practices across the Consultancy group.

• Routinely participate in the COINS Software Development Lifecycle by assisting the QA Team with evaluating software changes against agreed test plans.

• Collaborate with peers and co-workers across all teams, departments, and regions within the global organization.

Required Skills:

• Bachelor’s degree from an accredited University/College and a minimum of two years working in any of the following environments OR a minimum of five years working in one of the following environments without a bachelor’s degree:

· Software Consulting

· Construction Operations (commercial preferred)

· Field Service/Service Management

• Creative problem solver with strong team skills.

• Excellent written and verbal communications skills; able to articulate technical concepts in non-technical terms.

• Demonstrated ability to multi-task, perform in a fast-paced environment and respond quickly to situations as they arise.

• Resourceful; quick learner; self-motivated.

• Strong attention to detail.

• Proficiency in Microsoft Office Suite.

• Excellent interpersonal and analytical skills.

Preferred Skills:

• Construction industry experience is a plus.

• Prior software support/software implementation experience is a plus.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.?

The base salary for this position is $70,000 - $80,000 annually. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and location.

On top of a competitive salary, if you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, if you join our team you’ll receive the following benefits and much, much more:

  • 22 days paid time off
  • 11 company paid holidays
  • Medical, dental & vision insurance
  • 5% 401(k) company match
  • Short-term and long-term disability insurance
  • Parental leave for birthing and non-birthing parents
  • Flexible work environment

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.