Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers – from the Hospitality sector to the Manufacturing industry, to Not for Profit’s or Construction plus many more. We’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 90,000 customers to have the freedom to do more. In Romania we are proud to have 1000 tech and software business specialists working in Timisoara and around the country and we are not stopping here. About you: A strong team player who is passionate about driving improvement working within the Employee Success (ES) team. You will enjoy increasing leaders awareness and understanding, as well as being a proactive change agent; continuously reviewing how we can learn from our experiences; making things better, every day. You will be experienced in a diverse range of employee relations case management, always looking at embedding high performance through leaders and employees. Involvement in projects is key and you will work collaboratively across the ES team, providing insight and reporting to drive the people agenda within the business. No day is a dull day; you will enjoy daily communication with employees and leaders. Success will be contributing to the overall Employee Success team and assisting with achieving the objectives to drive the people agenda within the business. You will be part of an Adviser team and work closely with your colleagues across the wider team. You will be confident in managing multiple cases as an ER specialist, balancing priorities and keeping key stakeholders up to date. Day-to-day, you will: Case management: • Provide support, management and guidance to leaders on all aspects of ER; performance management, absence, capability, grievance and disciplinary. Having a good handle on wellbeing tools and processes. Sensitively supporting our leaders in diversity & inclusion matters. • Escalating complex and high risk cases to Senior ES Advisers, coming with a solution driven attitude. • Embed a high performance culture within the cases and conversations you have with leaders. • Work with ES Senior Advisers, ES Business Partner’s and In House Legal Counsel with restructures and exits up to Management level (settlement agreements inc. shares). • Use effective coaching and questions to identify opportunities to improve leader learning and resolve issues before they become a concern. • Act as a trusted adviser to leaders and provide general guidance and support. • Carry out reporting requests on HR metrics including board level reporting. • Support associate ES Advisers. Projects: • Be the Adviser coordinator or support for performance and structure/process related change projects, reporting to the Adviser project lead or associated sponsor (ES Business Partner, ES Manager, Head of ES or [title for programme lead]): o You will be able to take responsibility of key deliverables, including reporting requests. o Create training on key topics. o Work to deadlines to support speedy delivery. o Understand the importance of communication to key stakeholders. o Draft global comms, with appropriate sign off. World-class EX: • Develop well rounded ER leaders using the network of leaders who have signed up, tracking their experience, strengths and development opportunities. • Ensuring we have standardized processes that provide consistency and effective ER case management, providing operational excellence with the experience in mind at all times (letters, leader guidance, contact points, support). • Taking a proactive and collaborative approach with peers to get a rounded view and support on best practice, outcomes and recommendations. Actively giving and seeking feedback to continually improve, understands input from others is helpful and leads to better outcomes. • Work with ES Business Partners and ES Advisers to build and consistently deliver educational and practical workshops to leaders. Producing training for key milestones of the year - P2G, ESP’s and annual salary reviews. • Consider trends to identify reactive and pro-active actions to support employees and leaders. Skills, knowledge, experience & qualifications: • Currently working at a HR Adviser level with experience of working within a fast-paced environment (ideally technology). Experience in UK&I legislation is a strong plus. • Hands on employment relation experience across all aspects of HR. • Be able to coach, guide and influence leaders on any employment matters – particularly challenging situations or that has the potential to have a wider impact. • Be confident in building solid relationships based on credibility and rapport allowing you to coach and influence Leaders. • Know that the detail, communication and delivery of your work has an impact on employees, leaders, your team and other key stakeholders – a strong ability to think about your customers experience. • Be responsible and own your work, seeing things through and considering any potential impact on others. • A true generalist, you're happy juggling multiple priorities; you use your intuition to know what’s important and what can wait. • Comfortable with a common-sense HR culture; you’ll know when to use your judgement instead of a policy. • A commitment to self-development and lifelong learning. • Prepared to go outside of your comfort zone and be ready to fail fast, it’s the best way to grow. • Strong and passionate character, plenty of self-drive and energy. • Proactive and solutions focused approach with a high level of attention to detail. • You’re resilient and comfortable with transparency, ambiguity and change. • Excellent IT skills, specifically MS Office as Excel (pivot tables and formulas) and PowerPoint are at the core of our projects. • Fun-loving team player – it’s at the heart of our culture! What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), you’ll receive life insurance and private medical services, dental discounts, International Employee Assistance Program, sport activities coverage, meal tickets and Christmas Bonus. We pride ourselves on being an organization that gives back so you’ll also have a charity day you can take to support something that matters to you. Work life balance is critical for us too, so for every 6 years of service you can benefit from a 6 week Sabbatical. In Access it pays to have friends – we have a referral bonus in place for every candidate you recommend that is not in our recruitment process or data base, you will be rewarded with a bonus after 3 months of employment. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.