Senior Project Manager Hybrid - Loughborough We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: You will be responsible for managing projects of all types and sizes involving the Access People Division software products and that are delivered from within the Professional Services part of the business as well as other areas of the business. You will be expected to plan, co-ordinate and closely monitor the implementation of your project portfolio for external customers and potentially to manage internal projects also. These projects combine technical and operational natures as well as being of varying durations dependent on the scale and scope, handed over from the point of sale. In the event of projects requiring a bespoke integration or a bespoke piece of software, you will be expected to manage and deliver the requirements successfully in line with agreed plans and timescales, whilst liaising with our technical and Development teams. Day-to-day, you will: • Have ownership of the overall project including creating plans, ensuring burn rates are monitored, days are aligned to the roll out plan and customer satisfaction is high. (95%) • Attend weekly Project Team meetings with the customer to report on the progress of projects including the current financial situation and the customer’s status. You will also discuss any risks or issues regarding the progress of the project and offer mitigation to resolve said risks. • Attend and chair Steering meetings and/or conference calls with customers and with internal stakeholders. Your skills and experiences might also include: • Previous experience implementing and managing large HR and Payroll change programmes and projects to an organisation’s software solutions & systems with Project Management qualification (PRINCE2 or similar) desirable. • Having worked for a software supplier in a delivery role and been in a customer-facing role. • Having natural ability for customer relationship building at all levels and influencing an experienced team of implementation consultants whilst driving project solution through to successful resolution. • Having a level of technical ability and knowledge to be able to understand and document the proposed solution and translate that into a “joined-up” vision to the Customer and Consultant team. • Providing pre-sales assistance where required to both the New Business and Account Management teams, via on site meetings, conference calls and example project documentation. *The role may include national travel that may include overnight stays. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.