Field Service Engineer - Salisbury based We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: This person is the front face of the organisation to the clients and users calling for technical IT support. They provide a critical point of communication and contact for the whole IT organisation between themselves and their clients. The role of the Field Service Engineer is to primarily assist the customer to find the solution to any problem or question they need help and guidance with. We can turn a customer’s bad day into a good day by providing a first-class service that really makes a difference! This position will involve being an on-site presence within client environments If you are an experienced Onsite or FS Engineer who can provide first class technical support and advice, then this is an excellent opportunity to progress your career. Day-to-day, you will: • Respond to client requests for onsite assistance, troubleshooting, diagnosing, and resolving technical issues, while maintaining ownership of incidents and status updates according to KPIs. • Conduct site inspections, feasibility studies, and apply technical knowledge to practical problems, proactively managing all incidents and new requests individually and as a team. • Handle technical functions, including testing equipment, repairs, and supporting engineering projects, working with supplier support to resolve complex technical issues. • Troubleshoot operating system, hardware, and application issues on desktop devices, documenting all work thoroughly in the ITSM solution and updating the Service Desk system with status, workaround, and resolution details. Your skills and experiences might also include: • PC technology experience – Windows OS (W10 and newer), and MS Office, along with experience in supporting and configuring desktop devices in distributed environments. • Understanding of Citrix Environments, M365 (Apps, InTune, Azure, ASR, AMD), Windows Server Environments, and ITIL Framework. • Experience with mobile devices and technologies, as well as commercial hardware from major vendors (Dell, Cisco, HP, Palo Alto). • Strong customer relationship skills, excellent customer-facing and collaborative abilities, and strong analytical and technical skills balanced with effective communication with technical and managerial staff. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.