We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: • Passionate about delivering great client service • A promoter of our products, with excellent communication skills via e-mail, phone and through conference calls • Analytical and with a problem solving mentality • Able to plan, prioritise and work on multiple projects at the same time • Interested in learning new applications and technologies • Having a first experience in customer support • Proficient in English Day-to-day, you will: • Implement (configure) the system based on the information received from client or based on standard integration guide • Ability to adjust to client’s availability and amend the project plan, when/if necessary • Send meeting invites to the customers, prior to each session (for the sessions where client’s attendance is needed) • Deliver the training sessions for different parts of the system (show and explain to customer how system works) • Provide the client with the recordings and guides corresponding to the session What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You. • Maintain contact with the client throughout the entire training period to provide them with answers for any queries • Handing over the Client to Support once the system is up and running and the training was completed • Managing the project from start to finish