Level 2 Systems Engineer We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: We seek a Systems Engineer to support critical platforms for thousands of customers, providing 2nd line support, resolving complex incidents, and maintaining compliance within a PCI-DSS and ISO27001 IT Service Management regime. You'll work on innovative solutions for UK-wide payment systems, using the latest public and private cloud technologies. You thrive in a fast-growing software business, excited by solving challenging, business-critical technical problems. You value technical excellence and always prioritize what's best for the customer. With strong analytical, interpersonal, and communication skills, you love sharing your knowledge. Passionate about technology, you are ready to make a real impact. Day-to-day, you will: • Provide technical support for PaySuite products, shared infrastructure, and environments across multiple data centers. • Diagnose incidents and restore normal operations quickly, identifying problem areas for further investigation. • Ensure 99.9% availability, participate in out-of-hours support, and work on projects such as software, hardware, and network upgrades. • Maintain security standards (PCI-DSS, ISO27001), ensure SLA compliance, and perform customer Go-Live and implementations. Your skills and experiences might also include: • Proficient in Windows/Linux infrastructure, virtualization (VMWare), Java/.NET web applications, and SQL. • Experienced in system log analysis, scripting/programming, and telephony infrastructure (SIP). • Strong communication, organizational, and customer-focused skills, with the ability to work independently and meet deadlines. • Team player, capable of providing out-of-hours support on a rota and ad hoc basis. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.