**Please note, this role involves time on customers sites in the UK, you'll need to be able to be away from home Monday to Friday with a full clean UK driving license** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: We’re looking for a hospitality enthusiast with a passion for technology to join us as our EPoS Implementation Specialist. You’ll be a great fit for this role if you’ve worked in an F&B setting and are familiar with the workings of Point of Sale software solutions. You’ll work on the road visiting our customer sites, and lead on the installation of our market-leading EPoS software, along with the associated hardware and networking. As a key member of the team you’ll be responsible for representing The Access Group in a professional manner, having the knowledge and customer service skills to support our customers with all queries. Day-to-day, you will: • Conduct on site database configuration of our EPoS solutions • Implement and train our EPoS solutions to customers • Conduct site surveys on existing EPoS hardware and network within the premises as and when required • Maintain customer equipment whilst on-site • Actively take control of the project delivery components for which you are responsible to see through to completion • Maintain close contact with the Project Manager, keeping them informed of any progress or delays • Document any faults, features or site-specific items/issues as and when requested and also in line with the company processes • Adhere to and follow company procedures accurately and efficiently • Complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company guidelines • Assist the Access Group Support Team when not on customer sites Your skills and experiences might also include: • You’re experienced with Electronic Point of Sale solutions – you’ve worked in hospitality and F&B either as a Restaurant, Bar, Pub Supervisor or in a similar role • You relentlessly think Guest – thinking of the Guest comes second nature to Access employees, we put a customer lens on all that we do • You’re bold and prepared to drive change – you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed • You can work autonomously - once given a project, you can tackle the bulk of it, taking input and feedback but making it your own through to successful conclusion • You’re meticulously organised - you use efficient processes and know how to multitask seamlessly • You’re an engaging communicator – you’re written skills allow you to keep people well informed, alongside your verbal skills which keep colleagues and customers onboard with updates and any progress made • You’re flexible – as this role involves time on customers sites in the UK, you’ll need to be able to be away from home Monday to Friday with a full clean UK driving licence What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.