Employee Success Adviser We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: A dynamic team player dedicated to driving continuous improvement within the Employee Success (ES) team. You will elevate leaders' awareness and understanding, act as a proactive change agent, and consistently seek to enhance processes. With extensive experience in diverse employee relations case management, you focus on embedding high performance among leaders and employees. Collaboration on key projects is essential, providing insights and reporting to advance the people agenda. Success means contributing to the ES team's goals, effectively managing multiple cases, and keeping stakeholders well-informed, ensuring daily interactions with employees and leaders are engaging and impactful. Day-to-day, you will: • Comprehensive Employee Relations Support: Guide leaders on performance management, absence, capability, grievance, disciplinary issues, and diversity & inclusion, focusing on wellbeing tools and processes. • Case Management and Escalation: Handle and escalate complex and high-risk cases with a solution-driven attitude, fostering a high-performance culture in leader interactions. • Collaboration on Restructures and Exits: Work with Senior ES Advisers, ES Business Partners, and Legal Counsel on restructures and management-level exits, including settlement agreements. • Coaching and Advisory Role: Provide trusted advice and coaching to leaders, identifying learning opportunities and resolving issues proactively, while supporting associate ES Advisers. • Project Coordination and Employee Experience: Coordinate change projects, manage key deliverables and stakeholder communication, and develop standardized processes and training to ensure a consistent, high-quality employee experience. Your skills and experiences might also include: • HR Adviser Experience and Employee Relations Expertise: Proven experience as an HR Adviser in a fast-paced environment, ideally within the technology sector, with hands-on employment relations expertise across performance management, absence, capability, grievance, disciplinary issues, and diversity & inclusion. • Leadership Coaching, Influence, and Advisory Skills: Skilled in coaching, guiding, and influencing leaders on challenging employment matters, building solid relationships based on credibility and rapport, and providing trusted advice and coaching. • Customer-Centric, Detail-Oriented, and Proactive Approach: Strong ability to consider the impact of work on employees, leaders, and stakeholders, ensuring effective communication and delivery with a focus on customer experience, and adept at managing multiple priorities with a proactive and solutions-focused approach. • Project Coordination, Versatility, and Standardization: Experienced in coordinating change projects, managing key deliverables and stakeholder communication, developing standardized processes and training, and applying common-sense HR practices with intuition to prioritize tasks. • Personal Development, Resilience, and IT Proficiency: Committed to self-development and lifelong learning, resilient in the face of transparency, ambiguity, and change, with excellent IT skills in MS Office, particularly Excel and PowerPoint, and a proactive and solutions-focused approach. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.