Customer Success – Renewal / Retention Specialist We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As a Renewal / Retention Specialist within our Customer Success Management function you will own a portfolio of customers with associated goals and targets designed to improve customer renewal rates, increase contract tenure, grow and expand existing customers ARR. You will provide a proactive approach to renewing our customers that de-risks future revenues against churn and adds value into the renewal process. You will have close connections with the Customer Success and Account Management teams where you will need to collaborate, agreeing renewal strategies and customer engagement styles. Day-to-day, you will: • Manage Customer Renewal and Sales Targets: Own and deliver Net Revenue Retention (NRR), churn, and cross-sell & up-sell targets for your customer portfolio. • Data Analysis and CRM Management: Ensure accurate data analysis for renewing customers and maintain renewal opportunities in Salesforce. • Collaboration and Strategy Development: Collaborate with Sales Account Managers and Customer Success Managers to develop and execute renewal strategies. • Customer Experience and Continuous Improvement: Ensure a high-quality customer experience during renewals and work with the Customer Success Management (CSM) team to enhance customer adoption, satisfaction, and retention. Your skills and experiences might also include: • Early Career Stage: Candidates with initial years of experience, particularly in client-facing roles or sales, are ideal. • Technical and Soft Skills: Preferably familiar with Salesforce.com, with a strong work ethic, and proficient in negotiation. • Resilience and Objection Handling: Ability to demonstrate resilience and effectively handle objections in various situations. • Communication and Team Collaboration: Excellent communication skills for providing top-notch customer service, and a collaborative attitude as a team player, engaging well with both customers and internal teams. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.