PMS ONBOARDING SPECIALIST ***The role requires for the candidates to be based in Germany and to speak German fluently.*** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you As a PMS Onboarding Specialist at Guestline you will be responsible for ensuring high-quality installations and seamless onboarding for new customers, particularly within the DACH region. This role requires a mix of technical configuration, customer relationship management, and project support skills to enhance the onboarding experience and drive smooth transitions to Guestline's platform. Day-to-day, you will: Onboarding and Configuration: Establish strong relationships with customers post-sales to tailor system and configuration requirements. Configure Guestline’s platform components (PMS, Channel Manager, Direct Booking Engine). Provide feedback on the self-service configuration tools to improve usability and customer experience. Implementation Leadership: Oversee key installations and ensure they meet high-quality standards. Engage in database configurations, software installations, and delivering training programs. Act as an escalation point for customer concerns, providing effective post-installation support. Lead installations for corporate and group sector clients, ensuring best practices are consistently applied. Project Coordination and Documentation: Maintain close communication with Project Managers to ensure project progress is tracked, documented, and any issues are reported promptly. Document installation issues, site-specific requirements, and continually update best practices. Training and Knowledge Sharing: Deliver internal and external training sessions on new product releases. Conduct pre-sales workshops and demonstrations. Lead monthly training meetings and develop training materials to support onboarding teams, especially new hires. Your skills and experiences might also include: Customer-Centric Mindset: Ability to empathize with customers and focus on enhancing their experience. Organizational Skills: Strong ability to multitask and manage various projects and workflows. Problem-Solving: Excellent skills in troubleshooting and a proactive approach to resolving issues. Technical Proficiency: Experience with database configuration and software installation. Communication: Skilled in engaging communication, both written and verbal, with fluency in German and English. Leadership and Training: Ability to inspire and train others effectively, presenting to groups or individuals confidently. Location and Travel This role may require travel to customer sites for installation assessment and quality assurance, primarily within Germany. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.