Senior Account Manager - Recruitment Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: We are seeking a dynamic and motivated Senior Account Manager. In this role, you will be pivotal in building and nurturing strong relationships with our clients, ensuring their satisfaction and loyalty. Your primary focus will be on retaining existing accounts while identifying opportunities to cross sell further into our RecOS platform, driving both customer retention and revenue growth. If you excel at fostering client relationships and have a passion for helping businesses succeed, we'd love to hear from you! We are looking for strong and experience candidates that can: . • Demonstrate experience of organising your colleagues in customer success and the product and delivery teams to build meaningful relationships with your customers • Be responsible for developing customer relationships and manage and own the sales process with the support of presales & consultancy team • Build relationships with internal colleagues across key Access divisions and functions • Respond to enquiries quickly and efficiently and provide feedback to cultivate the rest of the team. • Host meetings at all levels with customers, including C-suite. • Once a sale is made, ensure a smooth handover to the projects team. • Be prepared to organise telephone reference sites or site visits for either you own or other team member’s prospects. • To work in accordance with the company’s policies and procedures. • Achieve a sales target for annual software subscriptions and annual bureau processing alongside annual consultancy targets Day-to-day, you will be: • Serve as the primary point of contact for customers, fostering long-term relationships. • Educate customers on the benefits of our products and services. • Oversee customer retention processes to ensure ongoing satisfaction. • Monitor customer usage and engagement, proactively identifying areas for improvement. • Collaborate with sales and support teams to resolve issues and escalate when necessary. • Conduct regular check-ins with customers to identify opportunities for upselling and cross-selling. • Maintain accurate customer records and provide regular reports on customer metrics. Your skills and experiences might also include: • Excellent communication and interpersonal skills: Ability to articulate ideas clearly and build strong client relationships. • Ability to work independently and remotely: Self-motivated and efficient in managing tasks without direct supervision. • Experience in managing and nurturing client relationships: Proven track record of building and maintaining long-term client relationships. • Strong problem-solving, organizational, and project management skills: Expertise in resolving issues, organizing tasks, and managing projects effectively. • Familiarity with CRM software and tools: Proficient in using CRM systems to manage client data and interactions. • Experience in the recruitment industry would be advantageous; however, it is not essential. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.