Principal UX Designer We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously . We’ll work with you to progress progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. About you: An experience UX designer with a proven track record of driving UX strategy across multiple products or portfolios. The Principal UX Designer possesses deep expertise in user research, design, and testing, and shapes the UX vision at an organisational level in collaboration with other leaders. They are seen as an expert, influencing decision-making processes and fostering a culture of innovation and excellence. This role is critical in driving strategic UX initiatives, and ensuring the highest standards of user experience are maintained. Reporting into the Senior Director of Product, this role is an individual contributor role with the ability to influence the organisation in partnership with their peer, the UX Team Lead and Senior Director of Product. Scope/Responsibility •Demonstrating proactive leadership in planning and executing high-impact UX initiatives and managing multiple or complex work streams. Leading challenging projects autonomously, ensuring alignment with business objectives and user needs. •Delivering as an individiual contributor on specific, allocated products Demonstrating advanced problem-solving skills and the ability to navigate and resolve ambiguous challenges. •Staying abreast of the latest industry trends and integrating relevant new practices into the UX community in collaboration with the UX guild and DesignOps team. •Identifying and championing UX opportunities that significantly enhance product experiences and drive measurable outcomes. Defining and tracking critical KPIs to measure success and drive continuous improvement. Day to day •Leading the UX process at a product or portfolio level, from discovery through to delivery ensuring alignment with business objectives and user needs. •Building and maintaining strong customer and user relationships, developing advanced strategies for user engagement and recruitment. •Conducting comprehensive research to uncover deep insights into user needs, motivations, and pain points, utilising advanced user-centred design methodologies.Applying a wide range of qualitative and quantitative research techniques to generate actionable insights, ensuring high-quality and reliable research outcomes. •Demonstrating exceptional skills in interaction design, visual design, and prototyping, and applying these across diverse platforms and devices. Evaluating and refining existing user flows, identifying opportunities for enhancement, and rigorously testing new designs. Working With Others •Fostering strong collaboration with cross-functional teams, playing a pivotal role in decision-making processes from a UX perspective and acting as a UX advocate and strategic partner alongside the UX Team Lead. •Leading and facilitating engaging workshops and ideation sessions, both internally and externally, driving alignment and creative problem-solving with advanced facilitation skills. •Communicating design decisions and research insights clearly and persuasively, presenting compelling stories and well-documented findings. Leadership and Strategy •Driving major UX initiatives and improvements at a product or divisional level, influencing overall product direction and strategy. •Mentoring and coaching junior and mid-level team members, fostering a culture of continuous learning and development. •Presenting and sharing work, processes, and insights with the UX community and the broader organisation, demonstrating thought leadership. •Contributing to the development of UX processes and promoting UX maturity within the team and the organisation. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You