Technical Support Engineer IC2 We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers. You have strong analytical and problem-solving skills and are a creative thinker. Day-to-day, you will: •Assist customers with inquiries, ensuring they maximize the benefits of our software by resolving their issues according to our SLAs. •Deliver top-notch customer service via chat, phone, or case management, addressing a wide range of support needs. •Promote and support our three in-house software systems, including customer registration, management, and offering guidance and advice. •Enhance customer experience by identifying case trends, researching challenges, and implementing proactive solutions while managing and escalating risks to ensure service quality meets and exceeds standards. Your skills and experiences might also include: •Software Support Expertise: Strong experience in external software support with the ability to quickly grasp technical concepts and understand ERP systems. •Problem-Solving & Technical Skills: Proficient in Excel (including pivot tables and VLOOKUPs), with a desire to develop SQL scripting skills and strong problem-solving abilities. •Adaptability & Self-Management: Demonstrates flexibility, pragmatism, and self-planning to adapt to shifting priorities while delivering high-quality results under pressure. •Teamwork & Professionalism: Exemplifies excellent customer service and communication skills, maintaining professionalism under pressure while working both independently and collaboratively. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.