We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. About the role: We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation. The successfully appointed candidate will be a role model for best practice and actively promote it. They will deliver value to the business, effectively, efficiently and to a high standard. Day-to-day, you will: • Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business • Provide high-level customer service via telephone and email • Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions • Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation Your Skills and Experiences likely include: • Previous experience in a hospitality environment, with a strong understanding of customer service and operational procedures. • The ability to develop a broad knowledge of our software and its debugging tools • An ability to grasp technical concepts and new product functionality quickly • Customer focussed and providing excellent Customer Service • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities • Strong analytical and problem-solving skills and are a creative thinker • A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike. • MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable) What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organization that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you Become part of our amazing Access family! At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love. We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.