Hardware Support Technician **The successful candidate will need to be based in our Brackely office** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: As a Workshop Technician, your primary role is to manage the day to day operation of our customer hardware services, from specification through to support and everything in between. Predominantly based in our group workshop in Brackley you will also play a pivotal role in meeting our customers hardware service requirements and working with the necessary vendors to deliver a first class service. In addition, you will also have regular opportunity to engage directly with customers. As the face of AMS you will have regular opportunity to visit customer sites and also support project activities in the wider AMS community as we grow our customer base. Day to day you will: - Process new customer orders for hardware (PC, Laptop, Router, Switch, FW) and ensure that equipment is configured and deployed in line with SLA and quality standards. - Technical resolution of hardware related issues raised directly by the customer through the service desk, or escalated from internal teams. - Implement robust workshop governance to ensure key processes such as goods in, build, distribute and stock control are well managed. - Identify opportunities to enhance the speed, quality and cost of the service for the customer and identify areas for improvement. Your skills and experience might also include; - Being proficient with leading hardware vendors (e.g., HP, Dell, Lenovo) across end-user computing devices, routers, and connectivity equipment. - Having practical knowledge of imaging software, OS deployment, and diagnostic tools to troubleshoot and resolve hardware and software issues. - The ability to work to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), with an understanding of their importance in service delivery. - The motivation to stay current with IT developments, hardware updates, and industry best practices to maintain a high level of service and expertise. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.