Senior UX Designer Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: We are looking for an experienced Senior UX Designer who not only possesses a deep understanding of user needs but also has the strategic mindset to influence product direction. You have a strong foundation in user-centered design, research methodologies, and interaction design, allowing you to craft seamless and impactful user experiences. Your expertise in design thinking, user research, and behavioral insights enables you to uncover valuable insights that drive both business success and user satisfaction. You are passionate about UX as a discipline, continuously honing your craft, staying ahead of industry trends, and mentoring others to elevate the UX maturity within the organization. The ideal candidate will: •Be a strategic thinker, able to connect UX decisions to business goals, influencing both product strategy and customer success. •Take full ownership of UX initiatives, from research to execution, while also guiding and supporting junior team members. •Operate independently, making data-driven design decisions, but also collaborate effectively with product and engineering teams. •Have proven experience in end-to-end UX processes, including user research, concept development, information architecture, interaction design, prototyping, and usability testing. •Be data-driven and results-oriented, defining and measuring UX success through KPIs, behavioral analytics, and continuous testing. •Advocate for accessibility and inclusive design, ensuring experiences are usable for diverse audiences. Day-to-day, you will: •Lead UX design initiatives, owning the research, strategy, and execution of design projects across multiple products or platforms. •Plan and conduct in-depth user research, including qualitative (interviews, usability testing, ethnographic studies) and quantitative (surveys, analytics, A/B testing) methodologies. •Synthesize research findings into personas, Jobs-to-be-Done (JTBD journey maps, and experience blueprints to inform design decisions. Design interactions, creating high-fidelity UI designs, prototypes, and flows across various platforms while ensuring a seamless user experience. •Validate and refine designs through usability testing, heatmaps, and behavioral analytics, proactively addressing usability issues before development. •Collaborate with Product Managers and Engineers to align UX solutions with business goals, technical constraints, and market needs. •Mentor junior UX designers, fostering a culture of design excellence and knowledge sharing. •Advocate for UX best practices within sprint teams, ensuring a human centered approach is embedded in the development cycle. •Work with DesignOps and contribute to design systems, ensuring consistency and efficiency in UX across all products. Access UX team members also: •Influence product and business strategy by advocating for user needs and ensuring research-backed decisions shape the roadmap. •Facilitate internal and external workshops, helping teams align on user challenges, design solutions, and innovation opportunities. •Present and communicate design rationale and research insights to stakeholders in an engaging, storytelling-driven manner. •Take the initiative to drive process improvements and shape how UX is practiced within the organization. •Contribute to and expand our design systems and DesignOps initiatives, ensuring UX scalability and efficiency. •Stay active in the UX and design community, continuously learning, sharing insights, and pushing the boundaries of what’s possible What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.