Junior Customer Communication Executive We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you: Do you love crafting messages that make customers feel valued and informed? Are you eager to kickstart your marketing career in a dynamic software company? This is your chance to join a passionate team where your ideas matter, and your growth is our priority. As a Junior Customer Communication Executive, you’ll be the voice that keeps our customers engaged, informed, and excited about our products. You’ll develop customer marketing skills, work on real campaigns that engage our customers, and see the impact of your work every day. Day-to-day, you will: Create & Deliver Communications: Write and develop one-off and multi-touch email campaigns, newsletters, and in-app messages to engage customers effectively. Support Campaigns & Events: Help plan and execute marketing campaigns that boost product adoption and customer satisfaction; assist in promoting webinars, training sessions, and events to drive attendance and engagement. Drive Renewals & Develop Content: Create and execute campaigns using personalized customer portals to drive renewals and upgrades; work with customers and internal teams to develop compelling case studies and success stories. Collaborate, Analyze & Grow: Collaborate with marketing, sales, and customer success teams to ensure consistent messaging; gather and organize customer feedback; track and report campaign performance and business impact (GRR improvement, upsell/x-sell pipeline); gain hands-on experience with marketing tools, analytics, and customer engagement strategies. Your skills and experiences might also include: Education & Experience: A degree in Marketing, Communications, or a related field (or equivalent experience) is desired; hospitality experience is considered an advantage. Skills & Strengths: Strong writing skills, attention to detail, and a solid understanding of marketing principles; eagerness to learn and grow in a fast-paced environment. Tool Proficiency: Experience with CRM systems (e.g., Salesforce), marketing automation tools (e.g., Marketo or Hubspot), and design tools (e.g., Canva) is desirable. Mindset & Motivation: A proactive attitude and willingness to develop professionally while contributing to impactful marketing initiatives. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.