We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:
You’re a self-motivated leader with experience managing a successful Customer Support team, looking to join our Support Leadership group and make a meaningful impact for both our customers and teams.
You bring fresh ideas, challenge existing ways of working, and actively look for opportunities to improve our service and strengthen our customer experience.

Day-to-day, you will:

• Lead and motivate your team to deliver an excellent customer experience that meets and exceeds expectations.

• Create a supportive learning environment that helps team members grow through coaching, feedback, and recognition.

• Make sure your team has the right tools, training, and processes to provide high-quality service.

• Foster a customer-first mindset with clear roles, responsibilities, and expectations.

• Act as a point of escalation for customer issues, helping resolve them effectively and professionally.

• Represent Access in customer meetings, projecting a positive and professional image.

Your skills and experience:

• Strong background in service delivery, with a focus on understanding customer needs and driving results.

• A role model for best practices who delivers consistent value efficiently and to a high standard.

• Adaptable and pragmatic, able to manage shifting priorities while keeping a strong delivery focus.

• Curious and forward-thinking, always open to new perspectives and innovative solutions.

• A confident, clear, and approachable communicator who builds trust with both customers and team members.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.