We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

What You’ll Do

· Become the Smart AI product expert, supporting its implementation, training, and adoption across recruitment clients.

· Understand how Smart AI integrates with ARCRM, and guide customers through both products to meet their business goals.

· Deliver engaging training sessions to project teams and end users, ensuring confidence and capability in using Smart AI.

· Spot commercial opportunities, upselling relevant services and solutions that add value to the customer.

· Support cross-training and knowledge sharing across the Recruitment division.

· Troubleshoot implementation challenges, ensuring a smooth transition to live usage.

· Build strong client relationships, becoming their go-to contact for all things Smart AI and ARCRM

Skills & Experience

· Proven experience in CRM or software implementation, ideally within the recruitment sector

· Strong understanding of recruitment agency operations

· Excellent training and facilitation skills

· Highly organised, with strong time management and prioritisation skills

· Commercially minded, with the ability to identify upsell opportunities

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.