We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:

As a Renewals Specialist, you’ll be the voice that saves the day when customers are thinking of leaving us. You’ll manage customer cancellation and downsell requests with one mission — to retain customers, reduce churn, and improve our Gross Retention Rate.

You’ll engage with customers mainly over the phone and via Live Chat, identifying opportunities to add value, addressing concerns, and providing outstanding service. You’ll thrive in a fast-paced environment, combining strong communication skills with resilience, teamwork, and a passion for customer success.

Day-to-day, you will:

- Own and deliver renewal, churn reduction, and upsell targets within your customer portfolio.

- Collaborate with Sales and Customer Success Managers to define renewal strategies and engagement plans.

- Maintain accurate renewal opportunities and forecasts in Salesforce.

- Proactively secure renewals and contribute to improving retention processes.

Your skills and experiences might also include:

- Background in software renewals or SaaS environments.

- A true team player who collaborates effectively across departments and delivers exceptional customer service.

- Working knowledge of Salesforce.com.

- Excellent communication, negotiation, and objection-handling skills.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.