We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you:

As a Premier Customer Success Manager, you will be accountable for the success of a portfolio of our most valued customers. You’ll thrive on helping people, be customer-centric, and passionate about how software can make our customers’ lives and businesses better.

You are confident in building and maintaining effective relationships at all levels — both internally and with your customers. Solution-focused and commercially savvy, you’re able to conduct regular business reviews, provide actionable insights, and demonstrate the value of Access Software solutions. Strategically informed and results-driven, you’ll act as our customers’ Trusted Advisor and their Ambassador within Access.

You may come from a Customer Success, Account Management, or Customer Experience background — or perhaps from Hospitality Management, where you’ve gained strong client relationship and service delivery experience. Most importantly, you bring a proactive mindset and a passion for driving customer success.

Day-to-day, you will:

• Ensure adherence to contractual agreements, manage risks and opportunities, and drive continuous improvement through effective communication and updates.
• Establish trusted advisor relationships with key customers and stakeholders, including C-Suite, to ensure successful adoption and retention of Access solutions, leading to renewals and customer advocacy.
• Drive exceptional customer experiences by influencing internal departments, managing churn, and generating upsell opportunities through customer insights and product knowledge.
• Conduct service improvement plans, address common issues, collaborate on NPS initiatives, host webinars, and facilitate workshops to resolve challenges and identify expansion opportunities.

Your skills and experiences might include:

• Several years of experience in Customer Success, Account Management, or Customer Experience roles, ideally with exposure to SaaS or technology-driven businesses.
• Alternatively, strong management experience in the Hospitality Industry, with a proven ability to build long-term customer relationships and deliver outstanding service outcomes.
• Strong commercial acumen and negotiation skills, with the ability to identify risks and opportunities.
• A proactive, solution-focused mindset, able to handle multiple priorities and influence internal and external stakeholders to achieve goals.
• Excellent communication and presentation skills, with the ability to translate product features into measurable customer success outcomes.
• Comfortable using data and insights to drive decisions, track performance, and demonstrate value.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.