We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About You

You're an organized, detail-oriented professional with a growing interest in project management and customer success operations. You have strong coordination skills and enjoy bringing structure to complex initiatives while learning from cross-functional teams. You're naturally curious about process improvement and motivated by seeing how your organizational efforts directly impact customer experiences. Your collaborative approach and willingness to dive into the details make you an effective bridge between different stakeholders, and you're excited to develop your project management expertise in a customer-focused environment while working independently.

About the Role

As our Customer Success (Internal) Project Manager, you will support the operational efficiency of our Customer Success organization by managing key initiatives and projects that enhance our team's effectiveness. You'll work directly with CS leadership to execute process improvements, coordinate system updates, and manage operational projects that drive customer success outcomes. This role offers excellent exposure to customer success strategy while providing hands-on experience in project management, stakeholder communication, and process optimization. You'll have the autonomy to own your projects while receiving guidance and support from leadership as needed.

Day to Day

Your daily responsibilities center around independently managing multiple projects while coordinating with various stakeholders across the organization. You'll begin each day by updating project trackers, following up on action items, and preparing status reports for leadership. You'll coordinate meetings between team members, ensure project documentation stays current, and help resolve day-to-day operational challenges. Much of your time will be spent supporting the customer success function with process-related initiatives, coordinating training rollouts, and managing tool implementations that improve our ability to serve customers effectively. You'll also maintain project timelines, track deliverables, and communicate progress updates to various stakeholders while proactively identifying potential roadblocks and escalation points.

Key Skills and Experience

Essential Experience:

• 2+ years of project coordination, operations, or customer success experience
• Demonstrated experience managing multiple priorities and competing deadlines independently
• Familiarity with customer success tools (Gainsight, Salesforce, or similar platforms) preferred
• Experience working in cross-functional environments with multiple stakeholders

Technical Skills:

• Proficiency in project tracking tools (Asana, Monday.com, Trello, or similar)
• Strong Excel/Google Sheets skills for data analysis and reporting
• Comfortable learning new software platforms and technical tools quickly
• Experience with documentation and process mapping tools

Core Competencies:

• Problem-solving mindset with ability to work independently and think proactively
• Customer-focused approach with interest in understanding CS metrics and processes
• Comfortable discussing data insights and translating metrics into actionable project recommendations
• Self-motivated with ability to manage projects autonomously while knowing when to escalate

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.