We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About the role:

We are seeking a German Speaking Senior Retention & Renewal Specialist to drive our customer retention and renewal strategies for our German-speaking market. This senior role is critical to maximizing our Gross Revenue Retention (GRR) and ensuring long-term customer success.

As a senior specialist, you will own and lead the retention and renewal strategy for a portfolio of German-speaking customers, working closely with Sales, Customer Success Management, and cross-functional teams to deliver exceptional results. Your fluent German language skills will be essential in building strong relationships with our customers and understanding their unique business needs.

Key Responsibilities:

• Own and drive the comprehensive strategy for customer retention and renewal within the German-speaking portfolio, ensuring maximum impact on GRR
• Lead and deliver on NRR (Net Revenue Retention), Churn reduction targets, and the execution of Customer Contract Renewal opportunities
• Develop and implement structured save strategies, campaigns, and treatment plans specifically tailored to the German market

Customer Engagement & Relationship Management:

• Build and maintain strong relationships with German-speaking customers by conducting Renewal & Retention conversations in German to understand their needs, goals, and challenges
• Directly interact with All Tiers on strategic renewals and retention initiatives
• Provide a proactive approach to renewing customers that de-risks future revenues and adds value to the renewal process
• Lead renewal negotiations and prepare proposals in German when required

Cross-functional Collaboration:

• Coordinate interaction between Sales, Customer Experience, and Customer Success Management teams aligned to specific product renewal strategies
• Engage Sales Account Managers and Customer Success Managers to review upcoming German customer renewals
• Work closely with product development teams to communicate German market feedback and requirements
• Challenge the status quo and highlight key churn reasons to Divisional Management Team

Process Improvement & Innovation:

• Continuously improve retention and renewal playbooks for the German market
• Stay up to date on German and DACH region industry trends and integrate them into retention strategies
• Identify opportunities for process automation and scalability

As a German Speaking Senior Retention & Renewal Specialist your Skills and Experiences likely include:

Essential Requirements:

• Fluent German speaker - this is 100% essential for the role
• Excellent English communication skills
• Proven track record of achieving retention and renewal targets
• Experience working with German or DACH region customers

Technical & Professional Skills:

• Strong background in software renewals and SaaS business models
• Working knowledge of Salesforce.com or similar CRM systems
• Advanced data analysis skills with ability to derive insights from complex datasets
• Experience with renewal forecasting and pipeline management

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.