We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About you:

You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and are passionate about helping others.

Day-to-day, you will:

• Handle inbound emails, chats, and interactive calls from customers/partners, providing solution-driven responses.

• Troubleshoot and test issues, determining whether training or technical fixes are needed.

• Guide customers in understanding and using our products effectively.

• Maintain strong customer focus by prioritizing needs and ensuring service level requirements are met.

Key performance indicators:

• Customer satisfaction

• Average 1st response time

• Outbounds and Inbound Calls

• Average Resolution Time

Your skills and experiences might also include:

• Fluent in English with strong written, verbal, and interpersonal communication skills.

• Minimum 3 years’ experience in customer support/technical assistance across phone, email, and chat.

• Strong problem-solving ability with skills to translate and articulate technical issues clearly.

• Customer-focused, adaptable team player with sales ability and flexibility to work varied shifts.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.