We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About You

You’re a strategic thinker and data storyteller who thrives on solving complex problems. With a strong technical foundation and business acumen, you’re ready to lead high-impact analytics projects that shape customer experience at scale.

• You’re confident presenting insights to senior stakeholders and board-level audiences.
• You enjoy mentoring others and sharing best practices across teams.
• You’re passionate about using data to drive measurable business outcomes.
• You thrive in fast-paced environments and can manage multiple priorities with ease.

Day-to-day, you will:

As a Senior Data Analyst, you’ll lead the charge in transforming CX data into strategic insights that influence decisions across the organization.

• Deliver monthly board-level CX reports and dashboards with >95% data accuracy and <24h turnaround on critical requests.
• Build predictive models for renewal risk, support volume forecasting, and NPS trends using Python and SQL.
• Automate reporting and case handling processes, targeting 40%+ reduction in manual effort within the first year.
• Partner with cross-functional teams to align data initiatives with company-wide goals and drive at least 3 major CX optimization projects annually.

Your skills and experiences might also include:

We’re looking for a seasoned data professional with a proven track record in advanced analytics, stakeholder engagement, and CX strategy support.

• 7–10 years in data analytics, including 3+ years in senior or lead roles, ideally in SaaS or customer-focused environments.
• Expert in SQL and Python (pandas, scikit-learn), with strong experience in Power BI or Tableau for executive reporting.
• Deep understanding of CX metrics (NPS, CSAT, churn) and SaaS KPIs (TCV, retention).
• Bonus: Experience with Databricks, Alteryx, workflow automation tools, and finance/billing systems.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.