We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About You

You are passionate about Customer Success and thrive on resolving customer issues. You don’t settle for the basics and are driven to excel both professionally and personally. You have experience managing large customer portfolios, are analytical and comfortable with data, and excel at problem-solving. Building strong relationships with customers and internal stakeholders comes naturally to you.

Day-to-Day, You Will:

• Act as the primary point of contact for a portfolio of customers, ensuring adoption and satisfaction
• Proactively monitor customer health scores, NPS, and support cases to identify risks and opportunities
• Lead resolution of escalated issues, coordinating across Product, Support, and Professional Services
• Deliver quarterly Success Webinars and Customer Events to drive engagement and retention

Your Skills and Experience Might Include:

• Strong interpersonal skills and customer empathy
• Ability to influence and build consensus with internal and external stakeholders
• Analytical mindset with a focus on data and process
• Creative and enthusiastic approach to problem-solving

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.