Digital Account Executive
The Access Group
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
Day-to-day, you will:
Manage an account base of approximately 200 hospitality customers with 1-10 sites each, all using Access software solutions
Develop an in-depth understanding of the Customers’ business & identify upsell & cross opportunities across the Access Solution Portfolio’s (software, services & support)
Manage a portfolio of existing customers to build relationships with all levels of contacts & drive Customer Satisfaction
Achieve a sales target for software licences and consultancy through up-sell and cross-sell opportunities
Build solution sales capability & become accredited across the relevant Access portfolio
Build solution knowledge & be responsible for preparing & delivering your own customer proposals with support from pre-sales team either remotely or on customer site.
Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting
Work with and support the Support & Services team to maximise customer experience and value realised from the solution
Support the marketing and customer engagement – e.g. webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople. Use these assets to self-generate leads & opportunities
Use the Access toolset to maximise customer engagement and provide regular reporting – Salesforce, Marketo & Customer Success Portal
Ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio.
Your skills and experiences might also include:
Previous experience in the hospitality industry is highly desirable
A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude & entrepreneurial spirit
Able to work under own initiative and as part of a team
Self-motivated with excellent time management skills with strong ability to prioritise
Persuasive and compelling in expressing ideas and concepts
Excellent communication skills, telephone, email, written and presentations
Ability to build rapport at all levels of an organisation
Proven ability to develop positive relationships, co-operation with, and support for colleagues and clients.
Demonstrates a commitment to development and lifelong learning both for yourself & the team
Acts with integrity, loyalty and honesty.
Excellent technology skills specifically with Microsoft Office; Salesforce; Social Selling; Market mapping
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.