We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you:

You’re passionate about helping customers succeed and building strong relationships. You love finding solutions and showing how technology and AI can make businesses better. You’re confident communicating with people at all levels and can explain complex ideas simply. You’re commercially savvy, data-driven, and able to manage multiple priorities under pressure.

Day-to-day, you will:

• Strategic Customer Success: Build strong relationships with key stakeholders (including C-Suite), lead adoption of Access solutions, and drive retention, renewals, and growth.
• AI-Powered Customer Insights: Use AI-driven analytics to predict risks, identify upsell opportunities, and personalise engagement strategies.
• Value Delivery & Growth: Demonstrate the value of Access solutions through reviews, reports, and presentations, while generating expansion revenue.
• Problem Resolution: Quickly analyse and resolve customer challenges, influence internal teams, and manage complex situations professionally.
• Operational Excellence: Monitor adoption, manage churn, and ensure contractual compliance while driving continuous improvement.
• Cross-Functional Leadership: Collaborate with internal teams to champion customer needs and deliver exceptional experiences.

Your skills and experiences might also include:

• Essential: 3–5 years in Customer Success (preferably B2B SaaS), strong commercial acumen, ability to analyse usage data, and confidence in delivering presentations.
• AI Knowledge: Experience with AI-powered platforms (e.g., Gainsight, Totango), understanding of AI/ML concepts, and ability to explain technical features simply.
• Growth & Engagement: Track record of reducing churn, driving revenue, and hosting webinars or workshops.
• Industry Awareness: Familiarity with market trends and how AI is transforming customer experience.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.