We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

About the role:

This role provides technical support, via our Access helpdesk system, across a wide range of external and internal applications, operating systems and hardware.

This also includes the coordination and allocation of equipment upgrades to office and supporting staff and the provision of maintenance and break-fix solutions.

Members of this team are also tasked with effectively communicating within all business areas and levels regarding service notifications, service failure updates, along with user training and ‘how to ‘information and guidance.

About You

You will have been working with Microsoft operating systems, supporting desktop and laptop systems for at least 2 years. You’ll also have proven experience working with computer networks and TCP/IP. Ideally you’ll also have a good working knowledge of wide area networks, MSFT SQL Server, Intune & Endpoint Protection and Apple Mac Support.

Importantly, you’ll possess excellent all-round communication skills within all areas and you’ll be confident supporting all levels of the Access business.

Day-to-day, you will be:

Supporting/maintenance, installation, and upgrades of:

• Workstations/Laptops
• Desktop software applications
• Internet connections
• Network & Phone cabling
• MS Software solutions
• Communication systems
• Integration systems
• Backups
• Printers
• Phone system (basic level)
• Multiple Server platforms

Other duties may include:

• Preventative maintenance
• Management of training equipment
• Software license control
• Assistance with sourcing and deploying new equipment
• Accurate asset Management
• Knowledgebase article creation

Your skills and experiences might also include:

• Supporting a multi-site IT infrastructure of at least 150 staff or more
• Experience of working in a small multifunction IT Team
• Working for a software house or IT company
• Exceptional Customer service skills in all circumstances
• Fast and accurate troubleshooting of reported faults, meeting daily targets
• Accurate documentation and recording of actions in our helpdesk application
• Above 90% level of response times achieved within Internal SLA’s
• Accurate recording of all IT Asset Additions and changes

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.