We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more.

About you

You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.
You have strong analytical and problem solving skills and are a creative thinker.
You are passionate about software and its potential to move organizations forward through innovation.
You also have the desire to help your customers by giving them a best in class service!

Day-to-day, you will:

• Provide high-level customer service and product support via chat, telephone, and email, resolving queries in line with agreed SLAs.

• Maintain accurate case records in the case management system, ensuring issues are resolved or escalated appropriately.

• Support continuous improvement of the customer experience by identifying trends, researching challenges, and proposing solutions.

• Promote the Access Customer Success Portal and contribute to Knowledge Base content by writing, editing, and updating articles.

Your skills and experience include:

• The ability to quickly develop strong knowledge of software products and grasp technical concepts and new functionality.

• Strong communication skills, remaining calm, professional, and customer-focused when handling challenging queries.

• Flexibility, self-organization, and the ability to work at pace while managing shifting priorities and busy periods.

• A collaborative mindset, acting as a role model for best practice, delivering high-quality results, and contributing positively to the team.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.