We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

Do you enjoy helping customers use software successfully?
Are you hands‑on, technical, and great at solving problems?

Join our Customer Success team at The Access Group as a Technical Success Manager, supporting clients in the fast‑changing restaurant and convenience store industry.

Day-to-day, you will:

• Work regularly with your assigned customers to assist them with executing on customer programs using the The Access Group Guest Engagement Platform
• Collaborate closely with Customer Success teams within the Access Group
• Assist customers in configuring the The Access Group platform to meet their unique business needs and technical environment
• Research and troubleshoot issues to find the best possible solution to solve a customer’s reported problems
• Provide best practice technical expertise and consultation on platform functionality
• Train customers on self-service features of The Access Group and enable/empower them to manage those tasks on their own on an ongoing basis. Document self-service tasks for which the customer is responsible.
• Conduct regular meetings with your customers to define priorities, communicate progress, and define objectives to support ongoing initiatives.
• Maintain organized tracking of open projects to ensure appropriate communications and timely completion of requests.
• Manage customer expectations on requested deliverables while working closely with The Access Group loyalty experts and other departments
• Participate on executive business reviews as the deployment’s technical subject-matter expert to represent configuration decisions and design that support the program’s desired outcomes.
• Follow established processes and best practices to ensure consistent, high-quality delivery and drive successful outcomes for customers.

Your skills and experiences might also include:

• Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities.
• Technically-minded and detail-oriented with a passion for problem solving.
• Solid organizational skills including attention to detail; ability to multi-task and manage various project elements simultaneously.
• Strong collaboration skills with your teammates
• Ability to quickly learn new technology, including demonstrating mastery of basic and intermediate product features and proficiency with advanced features in a fast time frame.
• 1+ years relevant work experience in customer-facing roles within a SaaS-based company.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.