Standard Customer Success Manager
The Access Group
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
We are looking for a passionate Customer Success Manager to join our team. In this role, you will be responsible for making sure our customers get the most value from our software, helping them stay happy and achieve their goals.
Day-to-day, you will:
• Drive Gross Revenue Retention (GRR) by keeping track of customer health, building success plans, and working with colleagues to handle escalations.
• Identify and generate Upsell and Cross-Sell leads by building strong relationships and helping customers expand how they use our products.
• Own and run success events and webinars to help customers get more from our software and stay engaged.
• Turn customer stories into advocacy by supporting case studies, testimonials, and social posts, while keeping their needs at the centre of what we do.
Your skills and experiences might also include:
• Experience in customer success methods that support high‑volume engagement through remote channels.
• Knowledge of Software as a Service (SaaS), customer health measures, and what helps customers stay with a product long-term.
• Confidence using case management tools, understanding customer signals, and keeping clear records.
• Experience working with artificial intelligence tools and automation to support customer interactions.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.