We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:
You will take ownership of a group of clients and guide them through every step of their journey with us. You will help them get set up, answer their questions and make sure they get the most value from our software. You will do this through email, phone and meetings. You can make a real impact by helping your clients grow and succeed. You will sit at the heart of our Customer Support team and play a key part in building strong relationships and supporting client retention.

Day to day, you will:
• Be the main point of contact for your clients and build strong, lasting relationships.
• Resolve queries, provide clear guidance and handle challenges with care.
• Lead onboarding for new clients, including delivering engaging software training on video calls.
• Keep organised notes, track client progress and support renewals and opportunities for growth.

Your skills and experiences might also include:
• Experience in customer support, client success or customer service.
• Experience in business‑to‑business service or sales.
• Confidence using software and an interest in learning new systems.
• Experience with software‑as‑a‑service (SaaS) products or IT and CRM systems.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.