We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You’re a collaborative professional with a passion for driving customer success and creating long-term value. You know how to build trusted relationships with senior stakeholders and demonstrate the value of our solutions. You’re organised, proactive, and skilled at managing multiple priorities.

Day-to-day, you will:

• Manage a portfolio of strategic customers, driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer advocacy
• Build strong partnerships as the key point of contact, deliver premier plan services including quarterly business reviews, and maintain customer success plans aligned with business objectives
• Monitor customer health metrics and adoption trends to predict renewal risks, engage proactively to mitigate churn, and act as the voice of the customer internally to influence product and service improvements
• Foster customer advocacy by identifying champions, securing case studies, and encouraging participation in advisory boards and industry events

Your skills and experiences might also include:

• Proven experience managing strategic, high-value customer relationships, ideally in a SaaS or technology-driven environment.
• Ability to engage, influence, and build trusted relationships with C-level executives and senior stakeholders.
• Strong commercial acumen with a track record of driving upsell, cross-sell, and revenue growth.
• Excellent communication and presentation skills, with the ability to articulate complex solutions clearly and persuasively.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.