We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

Position Summary:

Reporting to the Cloud Engineering Operating Systems Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia.

The Patching Engineer is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. This role is required to administer, support, maintain our global infrastructure working autonomously and collaboratively with our local and global team members.

You will need to apply your knowledge to manage and implement patching processes for our infrastructure, ensuring systems are up-to-date, secure, and compliant with industry standards. This role requires strong understanding of operating systems, Citrix, Backup, Patching and virtualisation technologies to ensure best practice configuration, performance and security is maintained. You will need to be able to work under pressure during customer affecting incidents to quickly restore service or determine effective work arounds.

This is an ideal role for someone who has a solid foundation in Information Technology, a thirst for knowledge, a curious mind and a desire to do more with their skills. This role also carries a strong need for service and SLA orientated thinking with a customer first mentality, and cultural sensitivity.

Key accountabilities and responsibilities:

• Coordination, planning and tracking patch management strategy for infrastructure components including servers & VMs.

• Able to work outside of core working hours when required

• Ensure all systems are compliant with internal policies, industry regulations and security standards

• Conduct thorough testing of patches before deployment to production system to ensure compatibility

• Working with application support teams and security teams to identify and resolve issues related to patch management

• Ensure monitoring is in place and functioning

• Work on assigned Service Requests and Incidents within the documented SLA’s

• Work within an ITIL framework to reduce customer impacting Incidents

• Review workload to drive efficiency, move processes and technology towards automation and self-service

Key performance indicators:

• Tickets handled

• Tickets resolved

• Changes executed

• Services Requests

Skills, knowledge, experience & qualifications:

• Experience with Windows Server and virtualization enterprise environment. Knowledge/experience with Linux Operating Systems, public cloud is an added advantage.

• Proficiency in using patch management tools and software (Kaseya, Microsoft SCCM, WSUS, N-Able and ManagedEngine).

• Capability to produce/amend PowerShell scripts.

• Ability to coach other members of staff and impart knowledge in an effective manner.

• Ability to work well under pressure and within given timescales.

• Good written and oral communication skills to effectively collaborate with cross-functional teams and convey technical information to non-technical stakeholders

• Proven track record in ability to work to agreed targets and SLAs.

• Willingness to learn new technologies and adapt to changing requirements and priorities.

NOTE: This is a shift and on-call rotation role. You will be required to work on a rotation shift which will require you to be in the office and on-call from home.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.