We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have two charity days allocated to support a cause that matters to you.

About you:

You’re comfortable operating at senior level, bringing clarity and direction to complex, business‑wide change. You like working with leaders to turn strategy into delivery and you’re trusted to keep things moving when priorities compete. At Access, you’ll play a central role in shaping how Customer Success Management evolves, making sure transformation delivers real value for our people and our customers.

Day to day you will:

• Own the overall transformation roadmap for Customer Success Management, making sure priorities, dependencies and outcomes are clear to senior leaders.
• Lead programme governance across multiple change initiatives, providing confident oversight of progress, risks and decisions.
• Partner closely with senior stakeholders across Customer Success, Operations, Technology and People to drive aligned delivery.
• Make sure change lands well by building strong plans for communication, adoption and long‑term impact.

Your skills and experiences might also include:

• Significant experience leading complex transformation or programme portfolios in a technology or customer‑focused environment.
• Experience supporting senior leaders through digital, data or Artificial Intelligence‑enabled change.
• Strong judgement and presence, with the ability to challenge constructively and influence at leadership level.
• A calm, structured approach that brings confidence and clarity in fast‑moving or ambiguous situations.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.