Onboarding Consultant
Administration
United Kingdom · Timișoara, Romania · Remote
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
You enjoy helping customers get off to a great start and feel confident using new systems. You stay calm and organised when juggling multiple projects, and you take pride in seeing things through to the end.
You build strong relationships easily, whether you’re delivering training or working through a problem together. You’re comfortable working with data and payroll processes, and you look for simple ways to make things better. Above all, you care about giving customers a great experience and making sure they feel supported every step of the way.
Day-to-day, you will:
• Onboard new customers using our FlightPath approach, managing your projects from start to finish and building strong relationships.
• Deliver clear, engaging training sessions, and create simple guidance like videos and written documents to help customers use the system with confidence.
• Support customers with live payroll runs, checking results together and resolving any differences to reach the right outcome.
• Manage key setup tasks, including bank transfer setup (BACS – the system used to process electronic payments), test payments and HM Revenue and Customs (HMRC) authorisation.
Your skills and experiences might also include:
• Experience delivering great customer service, with strong problem-solving skills and a focus on improving processes.
• Confidence managing multiple priorities and keeping projects on track, both independently and as part of a team.
• Comfortable working with data, including Microsoft Excel, with experience importing or adjusting data in systems.
• An interest in payroll or financial software, with knowledge of payroll processes or legislation and experience in customer-facing roles.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.