Learning Services Coordinator
Operations
Kuala Lumpur, Malaysia
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About the role:
As a Learning Services Coordinator, you will play a central role in supporting the smooth delivery and administration of our Learning Services offerings for our customers and internal teams.
Working within the Learning Services team, you will ill be the primary contact for Customer support to access their eLearning training, troubleshoot issues and answer queries. You will be responsible for maintaining and updating the Learning Management System and associated databases. This is a great opportunity for someone looking to start a career in learning and development operations.
Day to Day You Will:
Training Administration & Scheduling
Manage requests, bookings, and course setup via Salesforce and booking systems
Create schedules, course codes, and maintain training visibility/settings
Ensure timely training provisioning (24–48hr SLA)
Update course materials and manage confirmations
Produce activity reports and maintain documentation
eLearning & LMS Management
Provision eLearning content across LMS platforms
Manage learner access and issue completion certificates
Delivery Support
Support webinars (setup, live delivery, post-session)
Troubleshoot LMS issues and respond to queries within SLA
Generate attendance reports and manage file sharing
Finance & Compliance
Process bookings, invoices, credit notes, and POs
Support revenue tracking, reporting, and compliance submissions
Track costs and maintain financial records
Reporting & Insights
Support training forecasts and reporting (e.g., no-shows, CSAT)
Manage learner communications and feedback surveys
Maintain revenue and performance metrics
Your skills and experiences might also include:
Familiarity with Learning Management Systems (LMS) and e-learning authoring tools.
Experience in a SaaS or technology environment, ideally within payroll, HR, or workforce management.
A track record of acting as a voice of the customer — translating real-world user experiences into actionable product or process improvements.
Comfortable working in a fast-paced, evolving environment and managing multiple learning engagements simultaneously.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.