We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy helping people learn new systems and feel confident using technology in their day-to-day roles. Whether you're supporting a hotel manager, receptionist or housekeeping team member, you're able to adapt your communication style to suit your audience and make complex information easy to understand.

You build strong relationships naturally and take pride in delivering a positive customer experience. You're organised, patient and proactive, with a practical approach to problem-solving and a genuine desire to help customers get the best from their software. Comfortable working both independently and as part of a wider project team, you're happy spending time onsite with customers and enjoy seeing an implementation through from training to successful go-live.

Day-to-day, you will:

• Deliver engaging training sessions on the Guestline Property Management System (PMS), predominantly onsite during customer implementations, with occasional remote training. You’ll tailor your approach to a wide range of users, including reception, housekeeping, reservations, events, accounts and management teams.
• Configure Guestline solutions, including GuestStay, GuestPay and GuestVoucher, to meet customer requirements and support successful implementations.
• Work closely with customers, project managers, internal teams and third-party providers to test, validate and prepare systems for go-live, including integrations with distribution, electronic point of sale (EPOS) and restaurant booking systems.
• Partake in customer demonstrations and adhoc training session delivery on the system.
• Provide expert guidance, demonstrations and ongoing support to help customers onboard successfully and get the best value from their Access Hospitality solutions.

Your skills and experiences might also include:

• Experience working with hotel property management systems such as Guestline PMS, OPERA, Mews, Agilysys or similar hospitality software.
• Knowledge of Microsoft operating systems, including Windows 10 and Windows 11.
• Understanding of networking concepts, Transmission Control Protocol/Internet Protocol (TCP/IP) and Active Directory.
• Experience using Microsoft 365 and PowerShell, with strong problem-solving skills and a customer-focused approach.

*Please note this is Ireland based and will require someone to be location in IRE and able to travel to customer sites.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.