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Operations Technician II



Andover, MA, USA
Posted on Thursday, July 6, 2023

Operations Technician II

Job Locations US-MA-Andover
Data Center Operations
100 - Operations: COGS
Regular Full-Time


The Operations Technician II require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.


  • Provides quality internal and external customer service surrounding the Company values.
  • Assemble/build hardware to meet client/service order specifications.
  • Test in-stock hardware to determine functional status.
  • Run diagnostic suites on Dell, Sun and HP servers.
  • Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.
  • Assist in the installation, racking, and cabling of equipment.
  • Run, terminate, and test cables.
  • Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
  • Equipment monitoring.
  • General understanding of TCP/IP principles.
  • User level experience with at least one server Operating System.
  • Provide remote hands and eyes support for customer issues/concerns.
  • Hardware setup and troubleshooting skills.
  • Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.
  • Ability to react to alarms and escalate all issues.
  • Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
  • Be available to work shifts as needed and asked.
  • Others as assigned.


  • High School degree and/or Associates degree, or equivalent experience
  • Ability to make decisions with strong processing skills.
  • Strong written and verbal communication skills; must communicate effectively and in a professional manner.
  • Able to handle multiple tasks, manage priorities, and remain professional at all times.
  • Adequate professional experience and knowledge to perform Job Responsibilities.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to prioritize and organize effectively.
  • Ability to work on multiple projects simultaneously.
  • Ability to work both independently and with others.

Preferred Experience:

  • Prior experience particularly in the data center industry
  • Associate’s degree or equivalent experience and three years working experience in a customer service/help desk environment; or Bachelor’s degree


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