Job Locations US-MA-Andover

ID

2023-2418

Category

Data Center Operations

Department

100 - Operations: COGS

Type

Regular Full-Time

The Operations Technician II require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

• Provides quality internal and external customer service surrounding the Company values.
• Assemble/build hardware to meet client/service order specifications.
• Test in-stock hardware to determine functional status.
• Run diagnostic suites on Dell, Sun and HP servers.
• Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.
• Assist in the installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
• Equipment monitoring.
• General understanding of TCP/IP principles.
• User level experience with at least one server Operating System.
• Provide remote hands and eyes support for customer issues/concerns.
• Hardware setup and troubleshooting skills.
• Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.
• Ability to react to alarms and escalate all issues.
• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
• Be available to work shifts as needed and asked.
• Others as assigned.

• High School degree and/or Associates degree, or equivalent experience
• Ability to make decisions with strong processing skills.
• Strong written and verbal communication skills; must communicate effectively and in a professional manner.
• Able to handle multiple tasks, manage priorities, and remain professional at all times.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and with others.

Preferred Experience:

• Prior experience particularly in the data center industry
• Associate’s degree or equivalent experience and three years working experience in a customer service/help desk environment; or Bachelor’s degree

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