The Solutions Delivery Manager (SDM) is the technical leader for client implementations. Responsibilities include collecting, evaluating, and disseminating technical design requirements. The SDM works closely with the Sales Engineering, Implementation Engineering, and Project Management teams to architect fully functioning designs based on TierPoint standards. The ideal candidate will possess extensive customer service experience and a diverse technical skillset with an expert-level focus in Networking, Virtualization, or Security.

Responsibilities

Design managed services solutions to meet customer needs while adhering to TierPoint and industry best practices and procedures
Conduct TierPoint solution reviews with customers to generate complete design documents for implementation
Coordinate with Product Technology to resolve design questions and infrastructure deviations to support implementations
Collaborate with Sales, Product Technology, Implementation, and Leadership Teams delivering customer solutions
Provide technical oversight as required during the implementation life cycle of projects
Provides quality internal and external customer service surrounding the Company values.
Other duties as assigned by manager

Qualifications

Bachelor’s degree or six years of recent industry-specific experience with a focus on Network, Virtualization, or Security technologies
In-depth working knowledge of managed services solutions
Expert level understanding in at least one of the below categories

Networking technologies, including the configuration of Nexus or Arista platforms
Security technologies, including the configuration of Fortigate, NSX, or ASA firewalls
Virtualization technologies, including the configuration of VMware, Nutanix, or VXrail
Disaster Recovery technologies, including configuration on Zerto, EMC RP4VM, or Leap

Strong understanding in the areas of data center and managed hosting services
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications, including Visio

Preferred Experience

Hold or be willing to attain relevant industry certifications (CCNP, CCIE, CISSP, CCDP, NSE, VCA, VCP, VCDX, NCP, etc.)
Experience supporting or designing large-scale data center environments
Experience in Managed Service Migrations, Networking, Load Balancing, Virtualization, Storage, Backup technologies, Security, and Disaster Recovery solutions
Experience in Private Cloud and Multi-Tenant data center solutions
Minimum of 5 years of direct customer implementation and/or technical governance experience
In-depth knowledge of TierPoint products, services, and policies
Prior experience particularly in the data center industry

Working Conditions